Privacy and cookie policies

For the purposes of the UK General Data Protection Regulation (UK GDPR), the ‘controller’ of the personal data you provide to the Home Energy West Yorkshire Customer Advice Service, is West Yorkshire Combined Authority (‘the Combined Authority’, ‘we’, ‘us’) of Wellington House, 40-50 Wellington St, Leeds LS1 2DE (tel: 0113 251 7272), who are the responsible statutory body for WY Metro. The Combined Authority is registered with the Information Commissioner’s Office with registration number ZA051694.

The Combined Authority is collecting this data and will process it for the purposes of:

• providing impartial and personalised tailored advice to consumers, and act as a single point of contact for enquiries.
• contracting the delivery of retrofit, through buildings assessments and/or installation of measures on the property.
• providing a high value service to customers, particularly in facilitating ongoing support with further Home Energy West Yorkshire projects.
• informing policy and programme development.
• monitoring and auditing project delivery.

The Customer Advice Service will be operated by a managing agent, the Energy Saving Trust, acting as a data processor on behalf of the Combined Authority. Sub-processors will also be used, when appropriate, to deliver particular or specialised services (e.g. event organisers, interpretation services).

This is except for personal data processing for the delivery of retrofit, where Energy Saving Trust will operate as the data controller. Energy Saving Trust will be using partners to deliver on-site works, assessments, and installations. You can read information on how Energy Saving Trust process personal data in their privacy policy.

The Combined Authority will contract an external evaluator to assess the strengths, weakness, impact, reach and value for money of the Customer Advice Service. The results of the evaluation will help inform future policy and programme development. The evaluator will receive personal data to aid this work, such as basic contact details (to gather first-hand feedback), information on what services the Customer Advice Service provided, and energy data, to assess the impact of these services on thermal comfort, fuel bills etc.

On occasion, we may ask for your consent to share your contact information with a partner organisation who can offer you support or services specific to your needs. You are under no obligation to be referred and can freely decline if you do not wish for your contact details to be shared.

We will not share your information with any organisation or third party, save for those mentioned above, except in certain circumstances, which are:

• if we have a legal obligation to do so or if we are required or requested to do so by a competent authority such as the police or a court;
• if we need to use or disclose your information to obtain legal advice or in connection with legal proceedings;
• if we need to share your information to protect your vital interests
• if you are unable to give us consent or it is unreasonable for us to ask for your consent in the circumstances (e.g. if you are injured).

We will retain your information until the end of the Home Energy West Yorkshire programme, for the purpose of facilitating ongoing support with other Home Energy West Yorkshire projects and to offer a joined-up, efficient service. After this period, personal data will be securely deleted or anonymised.

Information provided to the Combined Authority will be processed under Article 6(1)(e) of the UK GDPR which states that processing is necessary for the purposes of a task carried out in the public interest or in the exercise of official authority vested in the controller.

This is except for onward referrals to partner providers, which will be processed under Article 6(1)(a), which states that the data subject has given consent to the processing of his or her personal data for one or more specific purposes.

As a data subject you have a number of rights under the UK GDPR. These include the right to access the information which we hold about you. In some cases you may have a right to have your personal data rectified, erased or restricted, and to object to certain use of your data. You have an absolute right to demand that you stop receiving marketing information.

This would not affect the legality of what we do with your personal data before you make such a request and would not stop us from continuing to use your data to the extent that we do not require your consent. It would stop us from further using data for purposes which require your consent (e.g. marketing).

We act in accordance with our corporate privacy notice, which provides further information on personal data processing, how to contact the Data Protection Officer, and how to make a request, find out more information on the West Yorkshire Combined Authority website.

If you are unsatisfied with the manner in which we collect or handle your personal data you have a right to make a complaint to the Information Commissioner’s Office. Information about how to make complaints can be found on the ICO’s website.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to help website's function, enhance the users experience, share statistical information to the owners of the site and support advertising and marketing activities.

When you first visit our website, we'll ask for your consent to use certain cookies. You can choose which types of cookies to accept or reject. Some cookies are strictly necessary for the website to work properly and don't require your consent. Others, like marketing cookies, will only be placed with your permission. You can change your cookie preferences at any time using the link in the footer.

We process cookies in accordance with the Privacy and Electronic Communications Regulations (PECR). Some cookies are exempt, under the Data (Use and Access) Act 2025, from consent requirements because they are strictly necessary for the service or fall under specific exemptions.

How we use cookies

Necessary cookies

Necessary cookies are needed for the basic functionality of a website. They enable core features such as traffic distribution, access to secure areas of the website, and other essential functionalities that make the website usable. Without these cookies, the website cannot function properly, and certain services or features may not be available to the user.

Examples of necessary cookies include:

• Session cookies: These cookies store temporary information and are deleted once you close your browser. They are used to maintain the state of your session, such as keeping you logged in while you navigate through the site.
• Authentication cookies: These cookies help identify and authenticate users, ensuring that only authorised individuals can access specific areas of the website.
• Security cookies: These cookies are used to prevent fraud and protect your data, such as detecting and mitigating malicious activities.

Essential cookies do not collect any personal data for marketing purposes and are typically essential for the website to function optimally.

Preference cookies

Preference cookies allow our website to remember choices you make (such as language selection, text size, or other accessibility settings) and provide enhanced,

personalised features. These cookies don't require your consent as they're solely used to adapt the website to your stated preferences and improve your experience.

Statistics cookies

Statistics cookies are used to collect information about how visitors interact with a website. These cookies help website owners understand and analyse website traffic and user behaviour, enabling them to improve the functionality and performance of the site. The information gathered is aggregated and anonymised, meaning it does not personally identify individual visitors.

Examples of how we use statistics and analytics cookies include:

• Performance cookies: These cookies collect information about how visitors use the website, such as which pages are visited most often and any error messages users may encounter. This helps website owners identify and fix issues and improve the user experience.
• Analytics cookies: These cookies are used to gather data on user interactions with the website, such as the number of visitors, the time spent on the site, sources of traffic and user behaviours. We use Google Analytics, Microsoft Clarity and Hotjar to provide insights into website performance and user engagement.

By using statistics cookies, website owners can make data-driven decisions to enhance the overall functionality and user experience of their site, ensuring it meets the needs and preferences of its visitors.

Marketing cookies

Marketing cookies are used to track visitors across websites with the goal of displaying ads that are relevant and engaging to individual users. These cookies help in collecting data about users browsing habits and behaviours, which is then used to build a profile of their interests. This information is essential for targeted advertising and marketing efforts.

Examples of how we use marketing cookies include:

• Personalised advertising: Marketing cookies help deliver ads that are tailored to your interests based on your browsing history, this may include retargeting adverts for websites you have previously visited.
• Tracking advertising performance: Marketing cookies help measure the effectiveness of marketing campaigns by tracking actions such as clicks, conversions, and sales generated from specific ads.
• Social media integrations: Marketing cookies enable the integration of social media functionalities, such as sharing buttons or embedded content.

By using marketing cookies, we can ensure that our ads are shown to the right audience, improving the relevance of the ads and the likelihood of engagement and conversion. This targeted approach benefits both the advertiser and user by delivering more relevant and useful advertisements.

Third-party cookies in embedded content

Embedded content from other websites such as videos and maps can also set cookies on your device. These third-party cookies may be used for a variety of purposes, including tracking user interactions, collecting usage data, and delivering personalised content or advertisements.

We capture YouTube cookies, but you are able to reject them. We also embed Vimeo videos, which may set cookies to store player preferences and collect limited analytics to improve video performance. Essential cookies are required for the videos to play, while non-essential ones are only set with your consent.

The Combined Authority does not control the dissemination of any other third-party cookies. You should check the third-party websites for more information about these. This cookie policy only applies to the West Yorkshire Combined Authority website and does not cover other websites or services to which we may link.

Third-party embedded content on our websites include:

YouTube videos: YouTube uses cookies on videos embedded on our website to enhance user experience by tracking video performance and player preferences.

Vimeo videos: Vimeo uses cookies to ensure videos play correctly, remember user settings, and gather limited performance data.

• The prize draw (the “Prize Draw”) is open to people who are 18 years of age and older living within West Yorkshire.  
• “The Survey” refers to the survey that was being completed and within which included a link to these prize draw terms and conditions. 
• Employees or agencies of Energy Saving Trust, Groundwork Yorkshire, Furbnow, Daikin and  Home Energy West Yorkshire may not enter the Prize Draw. Family members of Groundwork Yorkshire may not enter the Prize Draw. 
• Entry into the Prize Draw is optional. To enter the Prize Draw you need to complete the Survey including your name and contact details as a customer of the Customer Advice Service, Home Energy West Yorkshire.
• Entrants into the Prize Draw shall be deemed to have accepted these Terms and Conditions. 
• Only one entry per property. 
• The Prize Draw opens on the 12th August and closes on the 12th November. Entries received outside this time period will not be considered.  
• Customers who enter the Prize Draw at the pop-up shop (the Pop-up Shop Prize Draw) located in Bradford Interchange are eligible for both the monthly prize draw open at the time of their entry and the final prize draw. Customers who enter via any other route are eligible for the final prize draw (Home Energy West Yorkshire Prize Draw) only. 
• Groundwork Yorkshire will manage the Prize Draw. Winners will be chosen from a random draw of entries received in accordance with these Terms and Conditions. The Prize Draw will be performed by a random computer process.   
• Three monthly Pop-up Shop Prize Draws will take place within 5 days of the end of each calendar month. The final Home Energy West Yorkshire Prize Draw will take place within 10 days of the closing date. 
• The prizes are as follows: 
  • Monthly Prizes (Pop-up Prize Draw):
    • 1x Family day out voucher per month. Provided by Daikin (3 in total).
    • 1x £50 hardware store voucher per month. Provided by Groundwork (3 in total)
  • Final Prizes (Home Energy West Yorkshire Prize Draw):
    • 1x Free Home Energy Plan. Provided by Furbnow (1 in total)
    • 1x £150 hardware store voucher. Provided by EST (1 in total).2x £50 hardware store voucher. Provided by EST  
• The winners will be notified via their provided contact details and must provide a postal address to claim their prize. If a winner does not respond to Energy Saving Trust within 14 days of first attempt to contact, rejects the prize, or their entry is found to be invalid or in breach of these Terms and Conditions, they will forfeit the prize. In such circumstances, Groundwork Yorkshire shall select an alternative winner using the process described in paragraph 9. The same conditions will apply to any alternative winner. 
• The prize will be sent to the winner by Groundwork Yorkshire or Daikin Industries Ltd via email or post, where applicable. 
• For the purposes of the UK GDPR, the ‘controller’ of the personal data for this prize draw is West Yorkshire Combined Authority, with Groundwork Yorkshire acting on the Combined Authority’s behalf. The Combined Authority is operating the Prize Draw to raise awareness of and engagement with the Home Energy West Yorkshire Customer Advice Service. By entering the Prize Draw, participants are engaging with the Customer Advice Service, and as such, participants’ personal data will be processed in accordance with the Customer Advice Service privacy notice. 
• Personal data will be processed for the administration of the Prize Draw by Groundwork Yorkshire and Daikan Industries, for the period of the Prize Draw promotion. Personal data processing is on the basis of legitimate interests, as it is within the Combined Authority’s legitimate interests to promote home energy support and solutions by running a prize draw competition in collaboration with Daikan, a strategic partner. Personal data will be shared with Daikan for this reason. More information on how the Combined Authority processes personal data, such as how to contact the Data Protection Officer and how to exercise your legal rights, is available in the West Yorkshire Combined Authority privacy notice. 
• Daikan will become the data controller for the personal data they receive. Daikan are seeking to support West Yorkshire residents with their home energy needs and will contact you within the Prize Draw period for this purpose. More information on how Daikan processes personal data is available in the Daikan privacy notice. 
• Home Energy West Yorkshire and Energy Saving Trust accept no responsibility for any damage, loss, liability, injury or disappointment incurred or suffered as a result of entering the Prize Draw or accepting or using a prize. Nothing in these Terms and Conditions shall exclude or limit the liability of Home Energy West Yorkshire or Energy Saving Trust under law for fraud or fraudulent misrepresentation, or for death or personal injury resulting from the Energy Saving Trust’s negligence. 
• The Prize Draw and these Terms and Conditions are governed by the laws of England and Wales, and entrants to the Prize Draw submit to the non-exclusive jurisdiction of the courts of England and Wales.18. The prize is non-exchangeable, non-transferable, and is not redeemable for cash or any other prizes. 
• Energy Saving Trust retains the right to substitute the prize with another prize of similar value in the event the original prize offered is not available, to amend these Terms and Conditions, or to withdraw the prizes at any time 
• Promoter:  Groundwork Yorkshire, Daikin Industries Ltd, Energy Saving Trust, Furbnow Ltd, Home Energy West Yorkshire.