Help and support
Want to make your home warmer, more energy efficient and cheaper to run but don’t know where to start? One thing is all you have to do – simply contact our experts for free and impartial advice.
Taking the first step
The sooner you take the first step, the sooner we can help you save money on energy costs. Don’t be daunted by all the options and new technology, our experts are here to talk you through everything and help you decide which home improvements will make the biggest difference to you. Our friendly team are highly experienced and will give you honest advice, suggest things you can do to save energy immediately and help you create a plan for upgrading your home when the time is right for you.
Talk to our team
Want instant answers to all your questions? Call us anytime Monday to Saturday, 8am to 6pm.
Request a call back
Prefer us to contact you? Arrange a call back or email with tailored advice at a convenient time.
Use our online home checker
Want to get started? Our quick and easy free home check can help.
Feedback and complaints
If you have feedback or wish to make a complaint about the Customer Advice Service or Home Energy West Yorkshire, you can do so via the West Yorkshire Combined Authority's complaints process or use the feedback form within your account dashboard.
If you would prefer to speak to someone, you can also contact the Customer Advice Service directly on 0808 196 8270, or request a call back.
For any questions or concerns around work being carried out in your home through the service, please contact us on 0808 196 8270.
Frequently asked questions
Home Energy West Yorkshire was created by The Mayor of West Yorkshire and West Yorkshire Combined Authority. It gives everyone in our region impartial energy saving advice, information on financial support available and help to find professional tradespeople you can trust.
We can advise you on different ways to save energy and money – everything from solar panels and heat pumps to insulation and double glazing.
Support is available for different budgets, property types and circumstances – whether you’re looking to spread costs, take a low-interest loan or apply for grant funding. These include the Warm Homes Fund and other local and national schemes. Call us on 0808 196 8270 for a chat about how we can help.
Start by talking to a Home Energy West Yorkshire expert who will be able to advise you exactly how to apply.
Yes. Home Energy West Yorkshire experts can help you save energy and money that won’t cost you a penny.