Accessibility statement

This accessibility statement applies to the Home Energy West Yorkshire website:

https://www.homeenergywestyorks.co.uk/

This website is run by the West Yorkshire Combined Authority. We want as many people as possible to be able to use our website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

We are aware of the following accessibility issues:

• The online home checker may not be fully accessible to people who navigate using a keyboard
• Some colour contrast issues are present 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• Email - customerfeedback@westyorks-ca.gov.uk  
• Call – 0113 251 7272
• Write - West Yorkshire Combined Authority, Wellington House, 40-50 Wellington Street, Leeds, LS1 2DE  

We will acknowledge your request within 3 working days. 

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements. Please contact us on customerfeedback@westyorks-ca.gov.uk

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you need directions to our offices, please call or email us.

• Email - customerfeedback@westyorks-ca.gov.uk  
• Call – 0113 251 7272
• Write - West Yorkshire Combined Authority, Wellington House, 40-50 Wellington Street, Leeds, LS1 2DE  

The West Yorkshire Combined Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The Home Energy West Yorkshire website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to ‘the non-compliances and exemptions’ listed below.

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Site navigation

Pages are missing a main landmark, a key navigational aid for some assistive technology users. This fails WCAG Success Criterion 1.3.1 (Info & Relationships).

We plan to add main landmarks across the site by Nov 2025.

Online home checker

Buttons and dropdown form fields within the tool are not full accessible with a keyboard. This fails WCAG Success Criterion 2.1.1 (Keyboard).
We plan to resolve these issues by Nov 2025.

Design

Some text, button and icons have insufficient colour contrast which may impact users with low vision and neurodivergence. This fails WCAG Success Criteria 1.4.3 (Contrast (Minimum)) and 1.4.11 (Non-text Contrast).

We plan to resolve these contrast issues by Nov 2025.

This statement was prepared on 11th November 2025. It was last reviewed on 11th November 2025.

This website was last tested on 11th November 2025. This website was tested for compliance with the Web Content Accessibility Guidelines V2.2 level A and level AA, and the test was carried out by Web Usability Partnership Ltd.

We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.